FAQ

If I need to order a spare part who do I have to contact?

• 1. Contact our after-sale service department direct on: technical@furnotel.cn
• 2. Contact the sales representative who is responsible for processing your order
• 3. Contact our distributor in your area

What information do I need to hand when ordering a spare part?

• 1. Item number
• 2. Name of the spare part
• 3. Picture of the spare part
• 4. The product’s explosive view on the instruction book
• 5. Order information of the machine

What is included in a Furnotel warranty?

• 2 years warranty for the whole machine and the functional accessories.

What is not covered by a Furnotel warranty?

• 1. Product casing and glass
• 2. Any faults caused by physical damage, product misuse
• 3. Non-technician caused damage by repairing or maintenance without instruction
• 4. Any faults caused by a force majeure event

How do I locate a local Furnotel dealer or distributor?

• Simply contact our sales person or after-sales service, we will assist you in finding the closest distributor in you area.

Where can I find warranty information on products?

• The warranty information can be found in the general conditions of delivery, purchase invoice or purchase receipt.

Where can I download the instruction books and operation videos?

• The product instructions and operation videos can be viewed and downloaded from our website.